Customer’s care – putting people first & complaint handling for ‘happy endings’

Learn to understand key interpersonal skills that can make every communication with your customer a positive one. Understand the important stages of our communication and how your attitude can predetermine an outcome. Working on group and team activities during this one day course we examine customer care in detail and set clear standards of service. You will look at the links between motivation and success and examine complaint handling for 'happy endings'.